Cancellation & Refund Policy

1. Subscriptions & billing

NurtureOS is a monthly subscription billed in advance in INR (via Razorpay) or USD (via Stripe). Each billing cycle grants that plan’s monthly credit allowance.

2. Cancellation

You can cancel anytime from your dashboard or by emailing support@auto4u.in. On cancellation, your plan remains active until the end of the current billing cycle; it will not renew afterward. You will not be charged again once cancelled.

3. Refunds

• 7-day consideration: if you cancel within 7 days of your first paid charge and have not substantially used the service (e.g., sent campaigns consuming the bulk of credits), email us for a full refund of that charge.
• Mid-cycle cancellations: charges already incurred for the current cycle are generally non-refundable, as the allowance is made available upfront.
• Service issues: if a verified billing error or prolonged service outage prevented use, contact us and we will issue an appropriate pro-rated refund.

4. How refunds are processed

Approved refunds are returned to the original payment method via Razorpay or Stripe. Refunds typically reflect within 5–10 business days, depending on your bank or card issuer.

5. Contact

For any cancellation or refund request, email support@auto4u.in with your account email and invoice ID. We respond within 2 business days.